5 Reasons Your Business Should Use Real-Time Video Assistance

1. The technology is ready
The use of mobile devices at work has become commonplace. Increased resolutions, battery life, and computing power enable real-time video streaming in high definition.
WebRTC is supported by most browsers which allow the rich experience of real-time communication to be experienced without software installation.
Most offices, factories, and industrial sites are equipped with wireless networks. Also, cellular networks with 4G technology can act as backups in case of emergency.

2. The cost is not high
Access to SaaS technologies does not mean significant capital investment. In the simplest case, a smartphone, access to the internet, and some user training are all that is required to deploy this kind of solution. The SaaS model allows one to circumvent equipment investments and generate a significant Return on Investment from the first hours earned per month.

3. Easy to deploy and use
Due to the fact that these Saas video-assistance solutions do not need to install additional software, they are easy to deploy. On the user’s side, only minimal training will be required to gain insight on how to operate the system.

4. Optimization of resources
Use of this technology allows you to more efficiently use your available resources.
Human resources need not be wasted on travel to and from work sites. Inspections and troubleshooting can be performed through live video sessions. This will reduce the time taken to resolve a particular issue and increase the number of cases that an individual can undertake.
Consequently, great savings can be made from the reduction in travel, lodging, food, and insurance expenses. This will also put your valuable employees at less risk of accidents, and unforeseen circumstances.

5. Use, record, and reuse
All video sessions can be recorded and stored in a central repository which can then be accessed at any time. This has many uses, and also saves time and effort in the long term. Time and money can be saved by using recorded sessions to train new employees.

Video-assisted service can be provided to customers to better solve issues. These solutions can be recorded and offered to other customers as a means of video-assisted self-service which will greatly increase customer satisfaction, as well as decreasing response time for complaints.
Recording and storing of videos and images is a great way to clearly and efficiently track the progress of projects. These records can also be used as proof of quality, compliance, and accountability.