In today’s world, nearly everyone has at least one device that allows them to effortlessly and quickly connect to the internet on demand. With the vast majority of customers already connected and familiar with the digital world, organizations will also need to start digitizing their services to utilize the potential of the technology at hand.
WebRTC is one such technology that is critical for any organization that is seeking to provide live, interactive services for their customers. It is an open source project that allows for the implementation of real-time video and voice communication in browsers and apps. This allows it to be deployed on any device that has a compatible browser. It also supports cross-platform communication.
With previously available technology, any business attempting to introduce such solutions with a high number of clients would quickly encounter issues with bandwidth and server-side processing. This makes such solutions challenging to scale and maintain, and prohibitively expensive. At the same time, such solutions could have issues with the level of quality received when used by customers with a less robust internet connection.
In contrast, WebRTC-based communication offers advantages that solve these issues of infrastructure and scalability. WebRTC is capable of greatly reducing server-side load strength in establishing efficient peer-to-peer communications, which in turn yields speed and performance when engaging in communications that are heavy on bandwidth such as video and voice. WebRTC also yields a reduction in the cost of providing communication services as voice and video calls are able to rely on peer-to-peer connectivity.
These advantages make WebRTC-based solutions not only much more capable of scaling but also highly dependable from an infrastructure standpoint. For businesses utilizing these solutions, reliance on peer-to-peer ensures that the impact on service due to increased server-side stresses on bandwidth is not an issue.
The advantages do not end there, however. The field of telemedicine and telehealth will also flourish with assistance from WebRTC. Doctors will again make house calls as they once did, but now through telehealth applications that allow for secure and confidential video communication between patients and doctors. Telehealth communication is predicted to improve not only the efficiency of the health care system but also the healthcare quality and outcomes, especially for those in areas with poor access. Finally, experts in other fields beyond medicine can use this technology to offer on-location visual assessments, making it possible to perform assisted repairs and other field services without the need to schedule an appointment and travel to a home or site.
With WebRTC at work behind the scenes to optimize bandwidth usage and allow for these ever-more-powerful communication solutions to function reliably and scale as needed, the stage is set for a new world when it comes to how all of us interact, work together, and receive the services we require.